We have had a maintenance contract with SS&L for about 6 months (highly recommend this) because we had an old unit that had some issues. I randomly found SS&L after searching “heat and air” on google maps to find a place that was near. On the day of the first call I made due to an emergency issue, Lynn arrived within an hour to fix the problem. They came out several other times to fix problems and were fast and even arrived a few minutes EARLY for their appointment rather than hours late like other companies I have dealt with. We decided to replace our 2 ton unit that was constantly having issues and they arrived to install it just two days after we placed our order. Again, they were on time and Colby and Lynn and their crew were friendly, funny and hard working. They ran into a few snags with installation issues from our old unit but fixed them and kept on going. I was doing yard work as the crew worked and could hear them laughing with each other and all seemed to really enjoy their job. The men had to enter our attic from the crawl space on our carport at some point and while up there one noticed some boxes that were stacked poorly and causing some boards on the carport ceiling to sag. He rearranged the boxes to fix the problem and then screwed the board back in place! Wow! That’s is WAY above and beyond. When they were finished they cleaned up everything and left my home exactly how it was when they arrived. The new unit is beautiful and runs so well. I would highly recommend SS&L.
For all you people reading these reviews—let me tell you why this company is the best. When we moved back to Bald Knob-Lynn was at our home doing some wood work for us and something happened to our air. He fixed it and didn’t charge a thing!! A few years ago Lynn gave us a bid on a central unit for our shop upstairs. We didn’t go with him but when we had a problem with it we called him and he was right here to fix it. He didn’t charge us a thing!! We started having trouble with our home unit and needed a motor. He went to his shop and got one of his and installed it for us. We just had Lynn and his crew to install a new 5 ton unit in our home. It is the BEST!!!! Our unit runs half the time our old one did and it’s sooo quiet!!!! Love it! These guys are awesome!!!!!!
The BEST service and knowledge around. I had one company out of Heber Springs and one out of Little Rock look at my unit. Both told me the evaporator coil was out and it would run $1800 to fix. SS&L came in and repaired my unit for under $250. Will never use anyone else! Best sales and service around! Thank you SS&L
We had an issue with our AC today. After being jerked around by another company that we’d been using, these guys came out and fixed our issue quickly and at a reasonable price. I feel like they went above and beyond because they not only fixed our original problem but also cleaned out our drain line as well. I would definitely recommend them and use again.